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Owned and operated by VALOR X OHANA LLC, our team is ready to answer questions about equipment, orders, or anything else.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor delivery progress directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on conditions and the return process before sending anything back.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Initiate a return for the original item and place a new order for the equipment you need. Our team can walk you through the steps.
How do I know which squat rack or cable machine fits my space?
Each product listing includes detailed dimensions and weight specifications. If you need help comparing setups for your home gym or garage, send us a message with your room measurements and we can offer guidance.
Do your golf simulators require a specific ceiling height?
Ceiling height requirements vary by simulator model and are listed in the product specifications. As a general guideline, a minimum of 9 to 10 feet is recommended to allow a full swing. Check the product page for exact requirements.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Your questions are answered within one business day so you can make informed equipment decisions.
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Your payment and personal information are protected with industry-standard encryption at every step.
Veteran-Owned Standards
Every piece of equipment we carry is selected with the same discipline and precision our veteran roots demand.
Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every shipment.
